Take a First Aid course or update your certification


Ensure someone in your household has a current first aid certificate.

In any emergency, you or a family member may be cut, burned, or suffer other injuries. Keep essential first aid supplies at home and in your vehicle, so you are prepared to help when someone is hurt.

To check if a person is conscious ask, 'Are you OK?' (use the person's name if you know it), 'Squeeze my hand ----; now let it go'.

Grasp and squeeze the person's shoulders firmly. If there is no response or you have concerns about the person's well being, call triple zero (000) for an ambulance. You will receive advice on how to care for the person while the ambulance is on its way.

If someone is injured, six key steps will help keep everyone at the scene as safe as possible until professional help arrives.

  1. Make sure the situation is safe; for example, keep clear of power lines, gas, smoke, and fire.
  2. If the injured person is unconscious and not responding, or if the incident has not otherwise been reported, call 000 immediately and ask for an ambulance.
  3. If the person is not breathing, remove any blockage to the airway. If you (or any bystander) have the necessary skills, commence CPR.
  4. Attend to severe bleeding or shock, and then care for injuries to muscles, bones, and joints. Use gloves where available.
  5. Monitor the injured person's condition while waiting for the ambulance to arrive.
  6. Help the person rest in the most comfortable position and give reassurance.